English Braids believes that the future of the company lies in creating a first class product with a supporting service. English Braids looks to maintain an excellent reputation for manufacturing quality products, at a competitive price with an emphasis on customer service and support. English Braids conforms to the requirements detailed in ISO9001.
This is achieved through the following methods:
- Structuring internal management teams to install monitor and maintain quality systems.
- Focus on ensuing customer satisfaction and problem resolution where applicable.
- Supporting our trade partners and distribution network wherever it is commercially viable.
Customer requirements and requests always come first. The quality process both begins and ends with the customer. This message is distributed throughout the entire company and all employees installed with the importance of customer service.
Relationships with our customers form a key approach to our business process. These relationships should always be mutually beneficial and allow growth in both businesses.
The business is managed and monitored to ensure that we are responding to the needs of our customers. Research and development form an important part of this process ensuring that the most modern fibres are used to push the boundaries of possibilities and convention.
Emphasis is placed on ensuring that process is followed in order to ensure that the company can provide both repeatable and consistent results.
English Braids are committed to creating a culture where staff have the skills and knowledge to be able to take responsibility for their actions. This creates a self perpetuating system that ensures the successes of the company.